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Mississippi's 1998 OCS ROMA Implementation Grant

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Full Issue Brief (PDF: 46K, 12 pages)

National Association of State Community Services Programs
Issue Brief

Office of Community Services Discretionary Grants
Implementation of Results Oriented Management and Accountability
Initiatives in Ten States

By Meredith Jaffe

Local agencies in every state are working to implement Results Oriented Management and Accountability (ROMA). In the fall of 1998, the Office of Community Services (OCS) provided ten grants to states, state community action agency associations, and one community action agency to support the implementation process. These grants, which range from $82,333 to $150,000, support cutting edge developments and initial elementary efforts to implement ROMA. This issue brief will describe each of the agencies’ ROMA initiatives, based on interviews conducted at the end of the grant year. It will describe each agency’s vision of its project, its plan for implementing the ROMA initiatives, and its successes and obstacles in the implementation in the state.

Initiatives in Other States
Alabama Department of Economic and Community Affairs
Indiana State Family & Social Services Administration
Iowa Department of Social Services/Human Services
Missouri Association for Community Action
Community Action of Nebraska
New York State Community Action Association
Oklahoma Department of Commerce
Community Action Association of Pennsylvania
Virginia Department of Social Services
Lessons Learned


Hinds County Human Resource Agency (MS)

The Hinds County Human Resource Agency (HCHRA) is the grantee and the lead agency in Mississippi’s development of a statewide data collection system and implementing ROMA. A task force comprised of executive directors and staff from each of the CAAs in the state provides direction to HCHRA. The task force was responsible for devising a set of scales to track family, community, and agency progress toward outcomes. It also designed the Mississippi Service Delivery Dictionary to provide common definitions of programs to agencies and the Mississippi Problem Directory so that a family anywhere would receive the same rating on a scale regardless of where in the state it lived. The task force also created a ROMA Outcome Reporting Form for all agencies to use.

HRCRA hired a computer programmer to develop client tracking software specific to Mississippi’s needs and a research coordinator to analyze the proposed system and to coordinate the data collection effort. The research coordinator, Lei Zhang, has worked with members of the task force to provide training on data tracking to agencies throughout the state.

During late 1998 and early 1999, client tracking software was installed at each CAA. Soon after the installation began, the task force discovered that the computer programmer had created software that was not what the task force had specified. It was not user-friendly and did not collect data in all of the categories that the task force desired. Since it did not serve the state’s data collection needs and the task force and the programmer were not able to reach an agreement, the task force hired another programmer to

redesign the software.

Although the need to have the software redesigned delayed Mississippi’s implementation of data collection software, the task force also found the agencies’ feedback on the software useful in designing the second version. The new software, called MS ROMA, will be disseminated early in 2000. Until then, the agencies are using the first version of the software. Agencies will be able to easily transfer their data to the new MS ROMA system.

Mississippi will have a centralized statewide database. Each CAA will be able to compile data from its multiple sites, and the persons responsible for submitting the data to the central database will be able to access the database from any computer with internet access.

The next phase of Mississippi’s ROMA implementation project will be collecting data on agency and community outcomes. The statewide task force designed agency and community matrices along with the those for family development, and is researching tying all of the matrices to the data collection process.

Other states and agencies have shown interest in Mississippi’s products. A ROMA User Manual will be available in early 2000.

For more information, contact Patricia Colwell, Planning and Development Director, Hinds County Human Resource Agency, P.O. Box 22657, Jackson, MS 39225-2657, 601/923-3930.


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